Returns Policy

CANCELLATIONS & RETURNS

We want you to be delighted every time you shop with us. Under the conditions outlined in the EU Consumer Rights Directive, a 14 day cooling-off returns policy for products that are still in their original condition is offered. This allows UK and EU customers to cancel their order up to 14 days after receipt of their goods. If you wish to cancel your order during this period, please notify us for a returns authorisation in writing by letter or by email at info@velosos.co.uk. A telephone call is not sufficient.