Terms and Conditions

The following terms apply to online and distance selling purchases only. We hope that you find the website easy and straight forward to use. If you have any problems please contact us on info@velosos.co.uk

These terms and conditions apply to all users of this website/service. By using this website you agree to the terms as set out in this document, if you do not agree to any of these terms, please do not use this website. 

All goods and services are sold in accordance with the EU Consumer Rights Directive (2011/83/eu). The purpose of this directive is to ensure that the consumer is given clear and accurate information about the goods and services supplied by the retailer to help give consumers confidence when buying online. 

Use of this website constitutes acceptance of these terms and conditions. Velosos reserves the right to amend these terms at any time, without warning. All changes will be made current on this page.

PURCHASE OF GOODS

All orders made by you through are subject to acceptance by us. In the circumstance we refuse your order, we cannot be held liable to any party. After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an automated acknowledgement and is not an acceptance of your order.

Order acceptance and the completion of the contract between you and VELOSOS Will take place at the point of order dispatch, unless we have notified you otherwise, or you have cancelled your order.
If we do not accept an order, a full refund will be processed.

We may refuse to accept an order if:
• We cannot obtain authorisation from the bank or suspect fraud
• If there have been errors/issues with the description of the goods
• If goods are no longer available

CANCELATIONS & RETURNS

We want you to be delighted every time you shop with us. Under the conditions outlined in the EU Consumer Rights Directive. A14 day cooling-off returns policy for products that are still in their original condition.
This allows UK and EU customers to cancel their order up to 14 days after receipt of their goods. If you wish to cancel your order during this 14-day period, please notify us for a returns authorisation in writing by letter or by email at info@velosos.co.uk. A telephone call is not sufficient.

DESCRIPTION OF GOODS & PRICING

All our prices are shown in British Pounds (GBP) and are displayed inclusive of VAT at the current rate of 20%. Vintage items do not include VAT. VAT is payable by all customers within the EU. We not take any responsibility for any import taxes, customs charges or administration fees payable on orders made outside of the EU. It is the customer's responsibility to cover all charges related to customs and the import of goods. 

All our prices, descriptions and shipping charges are reviewed regularly and we endeavour to ensure that the prices and the information provided on our website are correct at all times. In the event of an error in the information provided by our website, we will notify you of this error immediately. In the event that a price or shipping charge is incorrectly displayed, we will offer you the product/service at the correct price, or a full refund. We are not under any obligation to honour an incorrect price. 

Product images are for illustrative purposes only, we cannot be held responsible for differences in the manufacturer's imagery and the actual product.

VINTAGE BIKES, FRAMES & COMPONENTS

We do not offer any warranty on vintage, used or second hand products. They are sold as seen and described. We strongly suggest buyer to take additional care with vintage items, and as result of their age not subject them to too much force or "hard" riding. Vintage items described as NOS (new old stock) are brand new and had never been used or fitted although they still might have some storage marks.

If you have any questions about our vintage products (size, colours, paint work or general condition of any item) please email us on info@velosos.co.uk. We will give you as much information about the product as we can including more photographs.

DATA PROTECTION

By placing your order, you agree and understand that we may store, process and use data collected from your order or telephone payment. We do not see or store your card number when you purchase online. 

PRIVACY POLICY

We take customers' privacy and confidentiality very seriously so we do not disclose buyer's information to any marketing third parties and takes every step to protect customer's data. All information is securely encrypted.
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